Back Office to Cloud WFM Transition Guide

We are sunsetting our legacy Humanforce Back Office system in 2025.

To ensure you make the transition to Humanforce Cloud Workforce Management (HF Cloud WFM) seamlessly, this guide provides the essential information and resources you need to succeed.

Why Transition to HF Cloud WFM?

Transitioning to HF Cloud WFM offers significant benefits:

• Enhanced Efficiency: Streamline your workforce management processes with faster and more intuitive features.
• Future-Ready Features: Leverage innovative tools and experiences tailored for deskless workforces.
• Continuous Innovation: Enjoy ongoing updates and improvements in one unified platform.

By transitioning now, you’ll gain access to our flagship workforce management solution while avoiding disruptions when Back Office features are deprecated.

Key Transition Details

What's Changing?

Back Office will cease to be made available to all general customers from 31st December 2025. 

This announcement has already been communicated via email to all Back Office customers in December 2024.  

• In addition to the Back Office end-of-life (EOL) date, various Back Office modules will be shut down prior to the date.
• Here is the phased Back Office module shut down plan taking place for 2025:

This means Back Office customers will need to prepare to transition away from all their Back Office operations, as soon as possible before the modules they use are shut down, and ultimately transition to HF Cloud WFM completely no later than 31st December 2025.

• Note: this shut down plan is subject to change. Please check for updates here or speak to your Humanforce representative for more information.
• Selected Back Office operations will continue to be replaced with equivalent, improved functionality in HF Cloud WFM.

How Are We Supporting You?

We’ll keep you informed with updates via:

• Emails
• Release notes

Additionally, we'll provide:

• Sufficient time for planning and migration
• Ongoing analysis of customer usage and feedback
• Transition Resources (see below for the list of self-help resources available to everyone)
• Additional Resources (see below for service support options available for customers)

Next Steps

Follow these steps to transition effectively:

1. Review Resources: Access the below detailed help articles and training materials for each function in the HF Cloud WFM.
2. Assess Your Needs: Identify which Back Office functions your team relies on and map them to their HF Cloud WFM equivalents.
3. Engage Your Team: Share this guide and accompanying resources with your team to prepare them for the transition.
4. Attend Webinars: Watch our on-demands Customer Webinar Series: Back Office to HF Cloud WFM to deepen your understanding of key features.

Transition Resources

Feature Mapping

Use the table below to find equivalent HF Cloud WFM features and resources for your Back Office operations:

Note: This list is subject to updates. Check back regularly or contact your Humanforce representative for the latest information.

Additional Support

Value-Added Consulting Services

Need extra support? Book targeted consulting sessions customised to your needs. Sessions can be standalone or bundled for comprehensive support.

Modules Covered:

• Roster & Template Manager
• Timesheet Administration
• Payroll Processing
• Leave & Availability Management
• Integration Central
• Employee Management
• Workforce Analytics.

For more detailed information on the the range of services available check out this Professional Services Back Office to HF Cloud WFM transition article. 

To register your interest in any of our services, simply submit a support request with the modules you would like to cover clearly mentioned in the ticket and our team will revert with a proposal.

Customer Experience Services

For tailored migration support, contact our Customer Experience team by submitting a support request. They’ll guide you through every step of the transition process.

On-Demand Webinars

Gain insights into HF Cloud’s advanced features and learn practical transition strategies:

• Watch the recording of our first Customer Webinar Series: Back Office to HF Cloud WFM session hosted on 8th August 2024, for HF Cloud WFM demonstrations and FAQs on the transition. 
• Watch the recording of our second Customer Webinar Series: Back office to HF Cloud WFM (Session 2 - EOL notice) hosted on 4th December, 2024, for the announcement of our EOL date and information on how best to transition with our support.   
• Explore our Migration Training Series for in-depth training. Available live for migration projects or on-demand for all users with help portal access.

FAQs

Why Should I Transition Now?

The Back Office system is being phased out as we centralise our innovation efforts on HF Cloud WFM. Transitioning now ensures:

• Uninterrupted operations during deprecation.
• Access to advanced tools and enhanced features.
• A more efficient, intuitive workforce management experience.

How Will My Data Be Handled?

Rest assured, all historical data will be migrated securely to HF Cloud WFM. This ensures:

• Continuity of your records.
• No data loss during the migration.

What If I Need Help?

Our team is here to assist you!

• Visit our Help Center for articles, guides, and troubleshooting tips.
• Submit a support request for personalised assistance.

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