Back Office to Cloud WFM Transition Guide

We are transitioning users from Humanforce Back Office system to Humanforce Cloud WFM.

To ensure you make the transition to Humanforce Cloud Workforce Management (HF Cloud WFM) seamlessly, this guide provides the essential information and resources needed.

What's changing?

Back Office will cease to be made available to all general customers using Back Office in Humanforce Cloud Workforce Management from 31st December 2026. 

This will apply to all Humanforce Cloud Workforce Management customers running version 6.0.0 and higher. This will not impact any Humanforce Workforce Management On-Premise customers hosting Back Office (Timetarget). 

This announcement has already been communicated via email to all Back Office customers in December 2024.  

• In addition to the Back Office end-of-life (EOL) date, various Back Office modules will be shut down prior to the date.
• Here is the phased Back Office module shut down plan taking place for 2026:

This means Back Office customers will need to prepare to transition away from all their Back Office operations, as soon as possible before the modules they use are shut down, and ultimately transition to HF Cloud WFM completely no later than 31st December 2026.

• Note: this discontinuation plan is subject to change. Please check for updates here or speak to your Humanforce representative for more information.
• Selected Back Office operations will continue to be replaced with equivalent, improved functionality in HF Cloud WFM.

Our commitment

Whilst we encourage customers to commence their transition, we assure customers that their Back Office platform will not abruptly shut down without being provided sufficient time to prepare, or being notified prior to discontinuation. 

How are we supporting you?

From our initial announcement of our plan to discontinue our Back Office platform we are providing:

• Sufficient time for planning and migration
• Ongoing analysis of customer usage and feedback
• Access to recent Back Office webinars recordings (and opportunity to attend future Back Office events)
• Transition Resources (see below for the list of self-help resources available to everyone)
• Additional Support (see below for service support options available for customers)
• Communications and updates directly via email and relevant Back Office related functionality via our release notes (shared within HF Cloud and also in our What's New page).

Why transition to HF Cloud WFM?

Transitioning to HF Cloud WFM offers significant benefits:

• Enhanced Efficiency: Streamline your workforce management processes with faster and more intuitive features.
• Future-Ready Features: Leverage innovative tools and experiences tailored for deskless workforces.
• Continuous Innovation: Enjoy ongoing updates and improvements in one unified platform.

By transitioning now, you’ll gain access to our flagship workforce management solution while avoiding disruptions when Back Office modules/features are deprecated.

Apply for more time to transition

We recognise that transitioning from one Workforce Management platform to another is a journey that requires sufficient time to transition and working with our customers to meet their individual requirements.

That is why we are giving you the opportunity to apply for additional time to transition from Back Office to HF Cloud WFM, by completing the form in the link below.

This form will prompt you for details on your preparedness to transition across various WFM modules, and allow you to upload any supporting examples of your existing processes which you believe may be preventing your transition to Humanforce Cloud by the sunset date. We recommend you provide as much detail as possible, in order for the team to consider a transition extension for your business.

COMING SOON

Next steps

Follow these steps to help you transition from Back Office to Cloud WFM:

1. Review Resources: Access the below detailed help articles and training materials for each function in the HF Cloud WFM.
2. Assess Your Needs: Identify which Back Office functions your team relies on and map them to their HF Cloud WFM equivalents.
3. Share information with us: Fill out our Back Office to Cloud WFM transition survey form.
4. Engage Your Team: Share this guide and accompanying resources with your team to prepare them for the transition.
5. Attend Webinars: Watch our on-demands Customer Webinar Series: Back Office to HF Cloud WFM to deepen your understanding of key features.

Transition resources

Feature map

Use the table below to find equivalent HF Cloud WFM features and resources for your Back Office operations:

Note: This list is subject to updates. Check back regularly or contact your Humanforce representative for the latest information.

Additional support

Value-Added consulting services

Need extra support? Book targeted consulting sessions customised to your needs. Sessions can be standalone or bundled for comprehensive support.

Modules Covered:

• Roster & Template Manager
• Timesheet Administration
• Payroll Processing
• Leave & Availability Management
• Integration Central
• Employee Management
• Workforce Analytics.

For more detailed information on the the range of services available check out this Professional Services Back Office to HF Cloud WFM transition article. 

To register your interest in any of our services, simply submit a support request with the modules you would like to cover clearly mentioned in the ticket and our team will revert with a proposal.

On-Demand Webinars

Gain insights into HF Cloud’s advanced features and learn practical transition strategies:

• Watch the recording of our first Customer Webinar Series: Back Office to HF Cloud WFM session hosted on 8th August 2024, for HF Cloud WFM demonstrations and FAQs on the transition. 
• Watch the recording of our second Customer Webinar Series: Back office to HF Cloud WFM (Session 2 - EOL notice) hosted on 4th December, 2024, for the announcement of our EOL date and information on how best to transition with our support.   
• Explore our Migration Training Series for in-depth training. Available live for migration projects or on-demand for all users with help portal access.

FAQs

Why Should I Transition Now?

The Back Office system is being phased out as we centralise our innovation efforts on HF Cloud WFM. Transitioning now ensures:

• Uninterrupted operations during deprecation.
• Access to advanced tools and enhanced features.
• A more efficient, intuitive workforce management experience.

How Will My Data Be Handled?

Rest assured, all historical data will be migrated securely to HF Cloud WFM. This ensures:

• Continuity of your records.
• No data loss during the migration.

What If I Need Help?

Our team is here to assist you!

• Visit our Help Center for articles, guides, and troubleshooting tips.
• Submit a support request for personalised assistance.

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