Humanforce has been working to bring you a new, world class support desk, built on the leading platform Zendesk.
What are the benefits of Humanforce Help?
- Features a ticketing system, which is intuitive and easy to use
- Get help from an extensive and ever growing knowledge-base
- Access to our AI powered Answer Assistant, which will aid in troubleshooting and help to resolve minor problems
- Designed for the user, to help you get the most out of your system and resolve support issues and enquiries quickly
Humanforce Help provides a range of content available to all users without a log in. Simply perform a search from the homepage to access these articles.
To gain access to more detailed documentation and to raise tickets, you will require a login.
A number of users have already been setup in Humanforce Help. Your first step, try to recover your password by clicking Forgot my Password on the Sign In form.
If this doesn't work, please contact the admin user in your organisation who can request access on your behalf by utilising the 'Request to add a new user' option.
If there are no admin users setup in your organisation, please reach out to your Account Manager.
For more on lodging support tickets, refer to How do I log a ticket?
Comments
6 comments
Hi, I have been provided access to human force with organisation Brisbane Boys College and belive my access may have expired. I would like to take the time to orientate myself to the program and design a roster. Could someone guide me to where to begin.
Regards Diana Ellson
Welcome Diana!
There's lots of content for you to explore once logged into Humanforce Help. We have two different types of rosters. You can learn how to create a department roster at https://help.humanforce.com/hc/en-au/articles/360028809991-How-do-I-create-a-Department-Roster-in-Humanforce- or watch a short video here. For our employee roster, check out the articles in this section.
Hope these resources are helpful in getting you started!
Humanforce Help Team
Dear Humanforce,
I'm doing employee onboarding but unfortunately it doesn't match to meridian. May I request if you can assist me asap due to the 12188 already have activity from our payrun week ending 190421. Now I did the new employee but it copied a wrong code.
Please assist us urgently. Thank you.
Kind Regards,
Crystal
Hi Crystal,
thank you for contacting Help.humanforce.com
The problem you describe seems to a payroll issue rather than an access issue. I have created a ticket for our Support team to look at this issue. You will have received a notification email.
With kind regards,
Humanforce Help Team
Hi there,
I don't have a submit support ticket or Request to add new users as indicated above. There is also no other clear way of getting in contact. If someone can pls assist.
Thank you
Hi Milae,
Thank you for contacting our Help platform. I reviewed your access permissions, can you please try again? You should now be able to raise support tickets now.
With kind regards,
Anna
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