Humanforce Work - Mobile App | FAQs

In this article, we share answers to some common questions about the Humanforce Work App.

General

1. Should I ask my employees to use Humanforce Work?
   You are welcome to get your employees to try the Humanforce Work app.  If you would like your employees to all migrate to using the new app, please reach out to your account manager or support team so that we can enable this for you.  Note that there are some features that have not yet been implemented in the Work app, such as 1:1 messaging (chat) and onboarding, so if you are using these, it's best to reach out to your account manager to discuss your migration options.  

2. Can I use both ‘Humanforce' and 'Humanforce Work’ App?
   Yes, they both work in conjunction. Please ensure you also download the correct app as stipulated by your Humanforce administrator. If you are clocking in for work, we recommend clocking in and out of the same app for that day.

3. Where do I leave feedback?
   Under Profile settings, you are able to leave feedback about your experience there. Please note for ongoing technical issues your Humanforce Manager should raise a support ticket

4. I can't download the Work app
   Check what version of o/s we support on both apps. We support iOS 14.1 and above. For Android, we support version 8 and above.
   Currently, the app is only offered in Australia, New Zealand and the UK
   

5. Can I use Humanforce Work app on multiple devices?
   The Humanforce Work App can be downloaded on multiple devices. We do recommend for the best experience download the Work app on one device.

6. How to update the Humanforce Work app with a new version?
   Check regularly on the iOS or Android AppStore to see if there are any updates available. We recommend setting the app to auto-update, to ensure you always have the best experience.
   

7. Can I use Humanforce Work app on my tablets?
   Yes, however, please note the Work App has been specifically designed for mobile devices and not tablet devices.
   

8. Can I use Humanforce Work app in landscape mode?
   Work app only displays in Portrait mode

Login/ Onboarding

1. I can’t log in?
   Please make sure all your logins to link to an account in the cloud environment. If issues persist please contact your Humanforce Administrator.
   

2. Am I able to change my password?
   Yes, on the login screen click ‘Forgot your password’ and follow the steps to update your password.
   

3. I can’t reset my password using ‘Forgot your password?’
   Please ensure all your login link to an account in the cloud environment
   

4. Why did I get locked out? How do I get back in?
   We may lock you out of the app for up to 30 secs if we detect incorrect login attempts. Please wait 30 secs before trying to log in again.
   

5. Why did I get logged out?
   We only log you out if you have not used the app for 7 days or if your mobile access permission was changed.
   

6. Why can’t I log in with fingerprint or facial recognition?
   We currently don't support login through these methods. You are however able to unlock the app using biometrics or a pin. 

7. I received an onboarding code where can I use it in the Work app
   At this stage, we don't support web onboarding onto the Work app. You will need to use the Humanforce Classic app. Once you are set up you can log into the Work app.

8. Why can’t I onboard any new staff from Humanforce Web?

   Currently, this is not supported, staff will need to download the Humanforce Classic app to set up their login details there. They can then use those credentials to log in to the Work app

Schedule

1. Why can’t I see events in the future

   Unless you have an event, holidays, or upcoming shifts listed against your schedule you are not able to see beyond that.

2. I am missing shifts on my schedule

   Currently, we do not show unpublished rosters on the schedule unless you have specific permission to view them

Leave and Availability

1. Why can’t a set recurring availability to a single-day availability request?
   This is not supported.

2. Why am I able to set “Available' and ‘Unavailable times’
   This indicates a configuration issue, please speak to your administrator
   

3. Why can’t I book overnight leave requests?
   Currently, this is not supported.
   

4. Why can’t I select Profile or template hour types when applying for leave?

   Currently, we only support custom hours and hour types defined by 'Leave Hrs Source: defined by' in the back office

Earnings

1. Why can’t I view timesheets in the past?
   We currently restrict viewing timesheets for current and previous pay cycles only.
   

2. What does a processed timesheet mean?
   A timesheet will be marked as 'processed' if a pay run is finalized for it. This will normally occurs for timesheets belonging to a previous pay cycle. 

3. Why can’t I view my Payslips?

   Your Payslips may have not been uploaded in the Humanforce system or you do not have correct access levels. Please speak to your Humanforce Administrator.

Profile

1. Why can't I set up facial recognition on the Kiosk?
   This is not supported in the Work app yet.
   

2. Why do I only receive manager notifications?
   Currently, we only support notifications sent from your manager on Humanforce Web.
   

3. Why I am receiving duplicate push messages?

   You may be receiving notifications from another Humanforce App installed on your phone. Please confirm which Humanforce App is correct for you with your Humanforce Administrator. You are able to disable push notifications in general app settings within the Humanforce Work app. 

Offers

1. Am I able to see Shift offers?
   Yes, you are able to accept and decline shift offers.

2. How long does it take for an offer to become a rostered shift?
   Normally this takes up to 30 mins. We recommend checking your schedule in 30 mins after a roster offer has been accepted.

User Data and Privacy

What user data do we use and store?

• Email for authentication

• Mobile number for SMS and 2FA authentication

• Geolocation when Clocking in or out

• Device information, OS information, app version

• App crash information

• Company name and Email for analytics

You are generally not able to withhold this information when using our app. If you disable sharing location data by switching off the location permission in the app, you may not be able to clock in or out if your organisation has enabled geofenced restrictions.

All user data will be treated according to our privacy policy https://humanforce.com/privacy-policy/