FAQs answered by our Accounts Team!
Q: Are there any fees for paying with ACH, Credit Card, or Check?
A: No. intelliHR does get charged fees for different payment types, but you, the customer, will not have any additional fees.
Q: When will I receive my first invoice?
A: Your first invoice will be sent on the start date of your contract.
Q: How many days do I have to pay my invoice?
A: The billing cycle is as per contracts and our preference is for customers to pay via credit card; however, it is also possible to pay by direct deposit.
Q: Can I see my invoices/receipts or past payments in my intelli account?
A: No. All invoices/receipts should be sent to you directly. If you would like to request copies of these, please reach out to our accounts or support team and they can arrange these for you!
Q: Can I get my invoices divided by different office locations?
A: No. All invoices are for all of the headcount with an active job on intelliHR and cannot be broken up.
Q. How do I change who my invoices are sent to?
A: Send an email to accounts@intellihr.com
Q. How can I confirm my banking/billing details?
A: Our accounts team will provide you with the link to access our billing platform.