This policy outlines the requirements and controls/procedures intelliHR has implemented to manage the deletion of customer data.
Policy
For Customers
Customer data is retained for as long as the account is in active status. Data enters an “expired” state when the account is closed. Expired account data will be retained for 2 weeks. Support will inform the customer of the last day of access to their tenant and will provide details to the customer on how to retrieve data e.g. bulk exports and form exports. After this period, the account and related data will be removed. Customers that wish to voluntarily close their account should download their data manually or via the API prior to closing their account.
If a customer account is involuntarily suspended, then there is a 1 month grace period during which the account will be inaccessible but can be reopened if the customer meets their payment obligations and resolves any terms of service violations. An account with no activity for more than 12 months at the option of intelliHR can be suspended. In these circumstances, the Customers will be notified should this status be applied.
If a customer wishes to manually back up their data in a suspended account, then they must ensure that their account is brought back to good standing so that the user interface will be available for their use. After 1 month, the suspended account will be closed and the data will enter the “expired” state. It will be permanently removed 3 months thereafter (except when required by law to retain).