Action a shift offer in Humanforce WFM (Web)

Follow this guide to review and respond to shift offers in Humanforce WFM (Web). Shift offers appear in your roster when a manager or scheduler allocates available shifts for you to review and accept or decline.

Steps

1. Go to Employee > Rosters.
   • The Rosters screen displays your scheduled and offered shifts in Calendar view or List view.
2. Locate the offered shift.
   • Offered shifts are shown with a blue question mark icon in the roster.
3. Click the blue question mark once to accept the shift.
   • Click it again to decline the shift.
4. When you’ve finished making your selections, click Submit to confirm your changes.
   • The Submit button appears at the top of the roster once an action has been taken.

After submitting your response, a confirmation message appears at the top of the roster. The shift you accepted will display with a green tick, and any declined shifts will display with a grey diagonal stripe or red cross. Your roster is now updated to reflect your chosen shifts.

Additional information

• This process applies to shift offers created in Bid Manager or the BackOffice.
  • Shifts offered through Roster Manager do not appear in your roster. To respond to these offers, see Action a shift offer in the Humanforce mobile app.
• If you can’t see the Rosters menu, contact your manager or system administrator to confirm your access permissions.
• For related tasks, see:
  • View your roster in Humanforce WFM (Web)
  • Bid for shifts in Humanforce WFM (Web)