View the Phone Book in Humanforce WFM (Web)

Follow this guide to view contact information for employees, emergency contacts, and company service providers using the Phone Book in Humanforce WFM (Web).

The Phone Book provides quick access to contact details such as phone numbers, mobile numbers, and roles; useful for managers or supervisors who may not have full access to Employee Management, but need to contact team members or emergency services.

For privacy, many organisations restrict phone book visibility to managers or supervisors only.

Steps

1. Go to Employee > Phone Book in Humanforce WFM (Web).
   • The Phone Book & Service Contacts page opens.
2. Use the available filters to quickly find contacts:
   • Name/Desc – search by employee or contact name.
   • Phone / Mobile – filter by number.
   • Location, Department, Role – narrow the results by assigned attributes.
   • Click Search to apply filters and Reset to clear them.
3. Select one of the tabs at the top of the page to view different contact types:
   • Phone Book – shows employee contact details.
     • Columns include Name, Phone, Mobile, Location, Department, and Role.
     • The employees you see depend on your Access Level permissions, which may restrict visibility to certain locations or departments.
     • This information comes from the employee’s Personal Details and Employee Management record.
   • Emergency Details – lists each employee’s nominated emergency contact.
     • Shows Contact Name, Relationship, Phone, and Mobile.
     • Details are sourced from the Other Info section of the employee’s record.
   • Service Contacts – displays company-wide service providers such as electricians or locksmiths.
     • Columns include Description, Contact Name, and Phone Number.
     • This information is maintained in the Services Phone Book in Back Office > Kiosk > Services Phone Book.
4. You can also select Print to generate a printable contact list.

Additional information

• Information displayed is subject to user permissions and may vary by location or role.
• The Phone Book data updates automatically based on employee records.