Back Office to Cloud transition guide

Selected Humanforce (HF) Back Office operations will start to become unavailable where there is equivalent functionality in HF Cloud.

As we continue to invest in innovating our Humanforce (HF) Cloud Workforce Management platform, you should begin your transition away from legacy Back Office operations, because it will eventually cease to be made available.

Although no firm deprecation date has been set, to avoid being rushed or inconvenienced, we strongly encourage customers to start making the transition to HF Cloud operations today.

Various HF Cloud features are replacing operations in our legacy and to-be deprecated Back Office system, so that customers can transition to a faster and more intuitive workforce management (WFM) and leave Back Office behind.

This article serves as a primary resource to highlight key HF Cloud workforce management operations and provide easy access to self-serve resources so that Humanforce customers using our legacy Back Office system begin their transition as soon as possible, and prior to our to be confirmed deprecation date.

Customers interested in our plans to deprecate Back Office will be updated in this article.

To skip straight to our handy Customer Q&A document, detailing all the questions we've fielded from customers at our webinar, as well as our responses, click here. 

Why are we encouraging Back Office users to transition to HF Cloud features?

With all our investment efforts centralised into the development and enhancement of Humanforce Cloud, it will be the only system you will need to perform key workforce management tasks and processes, and older systems will no longer perform to the same standard, sophistication and ease of use, as HF Cloud.

By migrating all back-office users to our flagship and most performant Cloud workforce management solution, we will be able to apply even greater focus on delivering innovative features and new customers experiences that help push the boundaries of desk-less work.  

How will we ensure we give customers enough time to transition?

To ensure a smooth transition, we will provide our customers with advance notice of the deprecation of key back-office features and modules. This will be done through various channels, such as emails, release notes, and in-product notifications.

We will ensure customers have sufficient time to manage the change and adapt to Humanforce Cloud by continuing to analyse usage data and trends, listening closely to customer feedback before we turn off selected back-office features and modules.

Next steps

Please follow the instructions found in the article links and view the resources that apply to any Back Office functions that you and/or your team may be performing, from the below table.

NOTE:  This list is subject to change and revision. Please check for updates and contact your Humanforce representative for more information.

Additional Support

Customer Experience Services

To find out more about migration service offerings or to begin your journey to the cloud, simply contact our Customer Experience team by submitting a support request.

Customer webinar series: Back Office to HF Cloud

To deepen your understanding of the HF Cloud's advanced capabilities and see a practical demonstration of how to transition your key workforce management tasks from the Back Office, be sure to watch our on-demand webinar series, Customer Webinar Series: Back Office to HF Cloud.

Humanforce Cloud Migration Webinars - Training Series

As we transition away from the legacy HF Back Office, we strongly encourage our customers to move to the more advanced and efficient Humanforce Cloud. We offer a comprehensive webinar training series to support our migration projects. These sessions, conducted live for customers currently engaged in a migration project with our services team, are also available on demand for all other customers with signed-in access to our help portal. The webinars are tailored to equip administrators, managers, and other key users with the essential knowledge and skills needed to seamlessly shift their day-to-day tasks from the back office to the cloud solution.

Discover more about our webinars and how they can assist your migration by visiting the Humanforce Cloud Migration Webinars page.

Migrating to Humanforce Cloud offers numerous benefits, including enhanced features, improved performance, and a more intuitive user experience. This transition is an opportunity to streamline your workforce management processes and take advantage of the latest innovations in our platform.

For those who do not yet have access to the help portal, you can learn how to gain access here.

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