What this article covers
This article shows you how to submit a support ticket through the Humanforce Help portal, including:
- Accessing the support ticket form
- Selecting the appropriate request type
- Reviewing suggested help articles
- Providing all necessary details
Log in to Humanforce Help
- Go to the Humanforce Help site and log in with your credentials. If you don't have a login, see Welcome to the Humanforce Help Portal.
Submit a new ticket
- Once logged in, click Submit support ticket at the top of the page.
- This will open the support request form. Select the type of issue or query from the dropdown menu.
Review suggested articles
- As you enter a brief summary, the knowledge base will suggest potentially relevant help articles on the right side.Review these articles to see if they can resolve your issue before submitting a ticket.
Enter ticket details
- If the suggested articles don't solve your issue, continue filling out the remaining fields on the form with all pertinent details like:
- Full description of issue
- Screenshots or file attachments
- Impact and urgency
- Your name and contact info
- Once complete, click Submit at the bottom.
Your ticket will be logged with the Humanforce support team. You'll receive updates and a response promptly.
How do I view other tickets in Humanforce Help?
To view tickets within Humanforce Help simply click on your profile icon in the top right of the menu bar and select My Activities.
Once on the My Activities screen, the Requests tab will list all of your submitted tickets and allow you to review recent activity and check the current status. You can even provide more information to the support team, if needed.
Depending on your permissions, you may also see the Organisation Requests tab which allows you to see tickets logged by your colleagues as well. If you feel this is something you require but don't currently have, please consult an Administrator within your organisation to make a request on your behalf.
Still need help?
If you have any other issues submitting a support request, contact your administrator for further assistance.