Send and manage chats and notifications in Humanforce WFM (Web) - Legacy

Follow this guide to send, view, and delete messages in Humanforce WFM (Web). Messages in Humanforce allow communication between employees and managers through Chats and Notifications.

• Chats are one-to-one conversations that can be replied to.
• Notifications are one-way broadcasts that appear on the Humanforce Web Home page and mobile app.

This feature refers to Legacy Messaging in Humanforce Web. For the new messaging feature, refer to:
Create and manage messages in the Humanforce Work app
Create and manage messages in the Humanforce WFM (Web) – New

Part 1: View messages

You can view all messages sent to or from you from the Messages screen.

1. Go to Employee > Messages > Chat.
   The Messages page displays your conversations and notifications.
2. Choose what to display from the Show dropdown:
   • Chats – private conversations
   • Notifications – system or manager broadcasts
3. Select a message from the list on the left to view its content in the main panel.
   • Unread messages are marked with a blue dot.
   • Click any message to open and mark it as read.
4. To filter messages, use the options above the list:
   • All
   • All read
   • All unread

You’ve now successfully viewed your messages in Humanforce WFM (Web).

Part 2: Send a message

You can send either a Chat or a Notification, depending on your access permissions.

1. Go to Employee > Messages > Chat.
   • The Messages screen displays your existing Chats and Notifications.
2. From the Show dropdown, select the message type:
   • Chats – for private, two-way communication
   • Notifications – for one-way announcements
3. Click New.
   • The New Message window opens.
4. Use filters to find recipients:
   • Location
   • Department
   • Role
   • Pay Company (if enabled)

5. Select one or more employees:

   • Use Add to move selected employees to the Selected Employees list.
   • To message all employees shown, click Add all.

   Tip: If you select multiple recipients for a Chat, each person receives their own private message thread.

6. Type your message in the Message field.
7. Click Send.

Your message is sent instantly. Notifications display on the Home page, and are sent as push notifications to the Humanforce Legacy app.

Part 3: Delete messages

You can delete individual or multiple messages (Chats or Notifications).

Delete a single message

1. Go to Employee > Messages > Chat.
2. Select the message you want to delete.
3. Click Delete chat or Delete notification in the top-right corner.
4. Confirm your choice when prompted by selecting OK.

The message is deleted and removed from your inbox.

Delete multiple messages

1. In Employee > Messages > Chat, hover over the message list.
2. Tick the checkboxes beside each message you want to delete.
3. Click the Bin icon at the top of the page.
   • A confirmation pop-up appears: Are you sure you want to delete these notifications?
4. Click OK to confirm.

Tip: To quickly select all messages on the current page, tick the checkbox beside Notifications or Chats at the top of the list.
If there are multiple pages, select Select all [number] notifications from the bar to bulk delete all.

Additional information

• The ability to send, view, or reply to messages depends on Access Level settings in your organisation’s configuration.
• Chats allow two-way communication with colleagues, depending on access permissions.
• Notifications are one-way only and cannot be replied to.
• Deleting a chat removes it from your view, but messages may still be stored for compliance depending on your organisation’s policies.
• System-generated messages (for example, leave requests or shift offers) appear under Notifications.
• You can also send messages in the Humanforce mobile app. For more, see View and manage chats in the Humanforce Legacy app.