Overview: Transition from Back Office to Humanforce Cloud WFM

Humanforce is retiring the legacy Back Office system for Cloud Workforce Management (WFM) customers. This guide outlines what’s changing, when, why it matters, and how we are supporting your move to Humanforce Cloud WFM.

What's changing?

• Back Office functionality will no longer be available to Humanforce Cloud WFM customers after 31 December 2026.

• This applies to Humanforce Cloud WFM customers on version 6.0.0 or higher.

• This does not impact customers running Humanforce Workforce Management On-Premise (locally hosted) versions.

• Phased shutdown of Back Office modules will occur progressively throughout 2026.

Important:
Customers using Audit, Data Exchange, or the Back Office Integrations can continue to access these modules until replacements are available in Humanforce Cloud WFM.

Phased sunset plan timeline

Phased Back Office module sunset plan for 2026. Timeline subject to updates.

Our commitment to you

• No abrupt shutdowns: You will be provided with sufficient time and advance notice to plan and transition.

• Continuous updates: We will continue communicating via email, release notes, and the Help Centre.

• Ongoing support: Access to webinars, self-help guides, and consulting services will remain available.

Why transition to HF Cloud WFM now?

• Enhanced efficiency: Access faster, more intuitive workforce management features.

• Future-ready platform: Stay ahead with new capabilities purpose-built for flexible workforces.

• Continuous innovation: Get exclusive access to the latest features and integrations through Cloud WFM.

• Secure data migration: Your historical Back Office data will be securely migrated to Cloud WFM, ensuring no loss of records.

Transitioning early ensures a smoother changeover without service disruptions closer to the shutdown deadline.

Next steps

Follow these steps to stay on track:

1. Review your Back Office usage with the Transition Feature Mapping Guide.

2. Attend webinars and training events to understand Cloud WFM features.

3. Engage your teams early to prepare them for the move.

4. Request professional support if you need assistance planning or executing the transition.

5. Log a support ticket if you encounter any blockers or need further help.

Additional Resources

Access additional guides and training to support your transition:

Transition Planning:

• Transition Feature Mapping Guide

Customer Webinars:

• Customer Webinar Series: Session 1

• Customer Webinar Series: EOL Notice (Session 2)

Training Support:

• Migration Webinars: Back Office to Humanforce Cloud WFM

Professional Services:

• Professional Support Services for Back Office to Cloud WFM Transition

Self-Help Resources:

• Workforce Management Help Centre

Staying Updated:

• What's New: Release Notes

Need Help?

• Log a support ticket

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