1. What is Humanforce WFM and why is it being introduced?
Workforce Management (WFM) is a system that helps plan and manage schedules, time tracking, and staffing needs. It’s being introduced to improve schedule fairness, reduce manual processes, and ensure better alignment between staffing and customer demand.
2. How will WFM benefit me as an employee?
You’ll experience several improvements:
Fairer schedules based on demand and availability
Advance visibility into your shifts and work hours
Easier access to request time off or swap shifts
Reduced schedule conflicts
Better work-life balance through more predictable rosters
Faster resolution of scheduling issues
3. What if I don’t have a smartphone?
If you do not have access to a smartphone, please rest assured that a web-based version of the new Workforce Management (WFM) system will be available. This means you’ll be able to log in and manage your shifts, view updates, and perform necessary tasks directly from a desktop or laptop browser. We’ll provide the web link and login instructions as part of the cutover communications to ensure everyone can access the system regardless of device type.
4. Will I be able to see my shifts in advance?
Yes. Humanforce WFM provides access to your scheduled shifts well ahead of time, allowing you to plan your personal commitments more effectively.
5. Can I still request time off or change shifts?
Absolutely. The Humanforce WFM system includes tools for:
Submitting leave requests
Viewing your schedules
Requesting shift swaps (subject to approval)
Requesting additional shifts (subject to approval)
You’ll receive training on how to use these features.
6. Will WFM take my availability into account?
Yes. You’ll be able to set your availability preferences in the system. While business needs will still guide scheduling, Humanforce WFM helps balance those needs with employee preferences wherever possible.
7. What if I work part-time or have flexible hours?
Humanforce WFM supports various work patterns, including part-time, flexible, and rotating shifts. Your manager will ensure your working arrangement is reflected accurately in the system.
8. Will WFM monitor my attendance or performance?
The Humanforce WFM may track attendance and schedule adherence to help ensure fairness and consistency. It does not monitor performance beyond scheduling & timesheet-related metrics. All data is handled securely and in line with company policies.
9. What will be expected of me during the changeover period?
Keep an eye out for communications as we will provide continuous updates throughout the testing and rollout of the new Humanforce WFM tool on what to expect and when. For now:
Maintain your availability in the current system, where applicable
Clock in/out using the current system
Until you hear otherwise, please keep the current system as the source of truth.
10. What happens if I have issues with the system or my schedule?
You can raise concerns with your manager or the Humanforce WFM support team within your business. We’re here to help resolve any issues quickly and ensure the system works for you.
11. Will I receive training or support?
Yes. You’ll receive:
Hands-on training sessions - stay tuned for dates
Step-by-step guides
We want you to feel confident using the system from day one.
12. How secure is my biometric data?
Humanforce WFM offers multiple ways for employees to clock in and out, ensuring flexibility and accuracy in workforce management.
Vein scanning: Near-infrared light projects onto the finger, capturing a unique vein pattern stored securely as an encrypted sequence.
Face recognition: Face registration data and images are stored in your own SQL database and are encrypted at rest. Anonymised face data is temporarily cached in the browser on trusted Kiosk devices only. These are mathematical vectors only, not images. Face recognition data is never shared with any external party. All processing and storage occurs within the boundary of the Humanforce application. All data that passes between the Humanforce front-end and back-end is encrypted in transit.
13. Who can I contact with questions or feedback?
Your manager is your first point of contact. You’ll also be provided with additional contacts during the Humanforce WFM rollout. Feedback is welcome and will help us improve the experience for everyone.