Follow this guide to resolve ‘Refused to Connect’ error when logging into Humanforce WFM.
Steps
- Open Google Chrome and click the three-dot menu in the top-right corner.
- Select Settings from the dropdown.
- Scroll to the bottom and click Advanced to expand additional options.
- Under Privacy and security, click Site Settings.
- Select Cookies.
- Turn off the toggle for Block third-party cookies.
- The setting should now allow third-party cookies to load Humanforce correctly.
Try logging in again. You should no longer see the ‘Refused to Connect’ error.
Next steps
If you still can’t log in after updating your cookie settings:
- Close and reopen Chrome before trying again.
- Try using an incognito window or a different browser.
- Contact your manager or IT team for help accessing your login URL.
Additional information
- These steps apply to Google Chrome, but similar settings exist in other browsers.
- Blocking third-party cookies can prevent the Humanforce login screen from loading inside an embedded frame.
- If you're using a different browser, check its privacy or cookie settings and allow third-party cookies for Humanforce.
Users on restricted networks or shared devices may not be able to change cookie settings. Contact your IT administrator for assistance.