What this article covers
This article shows you how to submit a support ticket through the Humanforce Help portal, including:
- Accessing the support ticket form
- Selecting the appropriate request type
- Providing all necessary details
Log in to Humanforce Help
-
Go to the Humanforce Help site and select the product you wish to get help for. Either select the product from the dropdown at the top of the page or select the product from the options tiles below.
2. Once you have selected the product, log in with your credentials. If you don't have a login, see Getting a login.
Submit a new ticket
- Once logged in, there are two options to request support.
- Select the Support Bot in the bottom right-hand corner and begin a conversation to get help. If the bot is unable to resolve your query the request will be logged with the Humanforce support team and you'll receive updates and a response promptly. For more information on the support chat bot refer to see Introducing support chat bot.
- Click Submit a request at the top of the page. This will open the support request form.
- Select the type of issue or query from the dropdown menu.
Enter ticket details
- Continue filling out the remaining fields on the form with all pertinent details like:
- Number of people affected
- Environment
- Product being used
- Full description of issue
- Screenshots or file attachments
- Note: Options will change depending on which form you select
- Once complete, click Submit at the bottom.
Your ticket will be logged with the Humanforce support team. You'll receive updates and a response promptly.
How do I view other tickets in Humanforce Help?
To view tickets within Humanforce Help simply click on your profile icon in the top right of the menu bar and select My Requests.
Once on the My Requests screen, the Requests tab will list all of your submitted tickets and allow you to review recent activity and check the current status. You can even provide more information to the support team, if needed.
Historical tickets will appear under 'Humanforce Help'. Going forward, tickets will appear in My Requests under the specific product.
Depending on your permissions, you may also see the Organisation Requests tab which allows you to see tickets logged by your colleagues as well. If you feel this is something you require but don't currently have, please consult an Administrator within your organisation to make a request on your behalf.
Past requests will appear under the Product that you requested, meaning any requests created prior to October 2026 will appear in the 'My Requests' section on the initial help page.
Still need help?
If you have any other issues submitting a support request, contact your administrator for further assistance.