Reprocessing Bounced Super

This article is about Humanforce Payroll. For help with Humanforce Workforce Management, start here.

You may receive Superannuation payments back from a fund when an employee has transferred to another fund or they have provided incorrect information.

You could also have a situation where the Super Fund information was not placed on the employees masterfile. Note that Super Funds need to be added to all Superannuation deductions. That is not just Super Guarantee but also Salary Sacrifice & After-Tax contributions should the employee have these additional deductions.

Of course, always check the DMS By Employee report at pay calculation to ensure all Super deductions have a fund attached. This step takes 1-2 minutes and will save you lots of time should an employee not have a fund attached and require a Pay Adjustment later.

To re-process Superannuation payments two Pay Adjustments are required.

1. To reverse the record already created (the bounced record)
2. To re-process the payment to the fund.

These actions keep YTD values intact.

Please keep in mind that the below example means the adjustments will be produced at the next month end process, or when the DMS release flag on the Pay Control screen is ticked. Keep the legislative requirements about due dates for payment of Super Contributions in mind when processing these payments.

Both transactions are processed in separate Pay Adjustments. Do not add these adjustments to an existing Pay Adjustment for the employee, should one exist. Keep them separate.

Step One: Create a Pay Adjustment to reverse the bounced transaction

1. Go to Payroll > Payroll Processing > Pay Adjustment. 
2. To add in an Adjustment click on the + icon.
3. Start typing the employee name or number and select the Employee from the auto complete drop list.
4. In the Transaction Type drop-down, select Adjustment. 
5. You must tick the box Exclude From DMS. This is so the reversal is not considered for inclusion on the DMS file or in the SAFF file (if you use that format). Note that
   • There is no need to quote a previous Pay Process or Payslip on this transaction
   • There is no need to Include in EFT as the net pay will be zero
   • You may elect to not print a payslip so as not to confuse the employee.
6. Click Create
7. Click Add
8. In the Pay Element drop-down, select the same Pay Element that bounced (most commonly Employer Contribution SG).  Enter the value in Amount as a negative.
9.  Click Save.

Step Two: Re-enter the bounced transaction

1. Repeat steps 1-4 above, to create a new Pay Adjustment.
2. Ensure you do not tick Exclude From DMS. This is so the Pay Adjustment is processed to DMS or included on the SAFF file. Note that:
   • There is no need to quote a previous Pay Process or Payslip on this transaction
   • There is no need to Include in EFT as the net pay will be zero
   • You may elect to not print a payslip so as not to confuse the employee
3. Click Create
4. Click Add
5. In the Pay Element drop-down, select the same Pay Element used that bounced(most commonly Employer Contribution SG).  Enter the value in Amount as a positive.
6.  Click Save.

Once you've completed Step One and Step Two above, the List of Pay Adjustments should display two entries, both in Complete status and both showing zero in the Net column.