In this article, we'll step you through how to troubleshoot logging into the Work App, including how to:
- Confirm the email address registered in your employee profile
- Reset your Mobile App Password
We'll also run through common error messages, and what to do to resolve them.
Confirm the email address registered in your employee profile
- Using an internet browser, go ahead and log in to your organisation's Humanforce website (using your employee code and password). Your Humanforce website and Mobile App passwords are separate.
- Go to Employee > My Details
- In the Contact Details section, check the email address listed in the Email field. This is the email address you need to use to log in to the mobile app.
Reset your Mobile App password
If you have confirmed you are using the correct email address to attempt to log in, we recommend resetting your password. To do so, open the app, tap Forgot your password? and follow the prompts.
Common Errors
Error Message | May occur when | What to do |
This account is no longer active. |
You're attempting to log in with an email address that is no longer registered against your employee profile.
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1. Confirm the email address registered in your employee profile. 2. Attempt to reset your password using that email address. 3. If no password reset code is received to the registered email address, contact your Manager.
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You do not have permission to use the App. |
Your permission to use the app has been revoked from within the software. |
Contact your manager and have them check that your Location, Department, and Access Level fall within the chosen filters of your organisation's Mobile App setup. |
Biometry is not available | You are using an iPhone and attempting to sign in with Face ID, but your device's settings are not configured correctly to allow Humanforce to access Face ID. |
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