Follow this guide to resolve issues when logging into the Humanforce Work or Humanforce (legacy) mobile app.
This includes:
- Verifying your login details
- Resetting your password
- Resolving common error messages
If you're a manager helping an employee, see the Manager troubleshooting guide.
Part 1: Confirm your login email address
Your mobile app login uses the primary email address listed on your employee profile. It does not use your employee code or website password.
- Log into your organisation’s Humanforce website in a browser.
- Go to Employee > My Details.
- Check the Email field in the Contact Details section.
- Use this email address when logging into the mobile app.
If you can't access the website or aren’t sure what’s listed, ask your manager to confirm your registered email.
Once confirmed, continue with the password reset process if needed.
Part 2: Reset your mobile app password
If you’ve forgotten your password or your temporary one has expired, you can reset it from the app login screen.
- Tap Forgot password? and enter your registered email.
- Check your inbox for a 6-digit reset code (from donotreply@humanforce.com).
- Keep the app open, enter the code, and create a new password.
You’ll be returned to the login screen and can now sign in with your new password.
For full steps, see Reset your Humanforce mobile app password.
Part 3: Check your region setting
The app must be set to the correct region to connect to your organisation’s server.
- On the login screen, tap Settings & Region (Work app) or Current region (legacy app).
- Select the correct region for your location.
- Restart the app and try logging in again.
For help, see Change your region in the Humanforce mobile app.
Part 4: Resolve common login error messages
If you're seeing a specific message during login, follow the matching steps below.
This account is no longer active
- Your email may no longer be linked to your employee profile.
- Confirm your registered email in Employee > My Details.
- Reset your password using the confirmed email.
- If you still don’t receive a reset email, ask your manager to check your employee profile and mobile app sync settings.
You do not have permission to use the app
- Your mobile access may have been disabled.
- Ask your manager to confirm that your:
- Access level allows mobile use
- Location and department are included in the mobile app sync task
Biometry is not available
- Face ID or fingerprint login isn’t enabled for the app on your device.
- Check your device settings:
- iOS: Settings > Face ID & Passcode > Other Apps
- Android: Settings > Biometrics > App permissions
- Enable access for the Humanforce app, then restart it and try again.
You can also try closing and reopening the app or updating to the latest version via your app store.
Next steps
Still having issues?
- Confirm your app version is up to date (from the App Store or Google Play).
- Close and relaunch the app before trying again.
- If you're still locked out, contact your manager or ask them to log a support ticket with Humanforce.
Additional information
- Your mobile login won't work if:
- Your employee profile doesn’t include an email address.
- Your access level doesn’t allow mobile use.
Your Humanforce website and mobile app logins are separate. Changing one password won’t affect the other.