Resolve shift alerts in Roster Manager

Follow this guide to identify, understand, and resolve shift alerts in Roster Manager using visual indicators on the roster and the Alerts panel. This helps ensure rostered shifts meet compliance and business rules defined in your Clock in Settings.

Alerts must be configured and active in your system to enable this functionality. See Configure roster alerts in Clock-in Settings.

Part 1: Recognise alert indicators on shifts

Shift alerts appear directly on the roster as coloured tiles, helping you quickly identify errors or warnings.

1. Look for visual indicators on the shift tile:
   • Red background with a red alert icon indicates a shift error. These shifts must be corrected before publishing.
   • Yellow background with a yellow alert icon indicates a shift warning. These shifts should be reviewed, but they do not block publishing.
2. Hover over an alert icon to view a short explanation of the issue.

3. Use these indicators to identify shifts that require attention before the roster can be published.

Shift errors prevent publishing or applying Read-Only status until resolved.

Part 2: Use the Alerts panel to review all issues

The Alerts panel provides a consolidated list of all current alerts within your visible roster period.

1. In the top-right corner of Roster Manager, click the alert icon .
   • A red badge on the icon indicates that the roster contains active alerts.
2. If no alerts appear, check your filters to ensure all shifts are visible.
   • Try selecting Reset Roster Filters to ensure all shifts are shown.

3. In the Alerts panel:

   • Use the filter dropdown to narrow the list by alert type (e.g. Working Hours, Qualifications).

   • Click the arrow next to each alert to expand and view more details.

4. Double-click the alert message to jump directly to the affected shift..

Part 3: Review and resolve alerts on individual shifts

1. Double-click the shift tile, or click the three dots and select Edit shift.
2. In the Edit Shift window, review the alert message in the header.

3. Make any necessary changes to resolve the alert:

   • Adjust shift time or duration

   • Reassign or unassign an employee

   • Update the role, location, or department

4. Click Save.

Once resolved:

• Error shifts will no longer appear red and are valid for publishing.

• Warning shifts remain valid but may still show the yellow indicator if the advisory condition persists.

Additional Information

• To resolve qualification-related alerts, you may need to add or update the employee’s qualification. See Add a qualification to an employee.
• Common alert types include:
  • Shift Conflict
  • Availability and Leave
  • Employee Working Hours
  • Role or Department Qualifications
  • Visa Expiry
  • Break Schedule Compliance
  • Minimum Shift Gap
  • Grade, Age, or Multi Start Time conflicts