Request shift confirmations in Roster Manager

Follow this guide to request confirmation from employees about rostered shifts using SMS, push notifications, or both, directly from Roster Manager.

You can request confirmation for a single shift or in bulk, allowing you to quickly verify employee availability for planned rosters.

To send confirmations, shifts must be assigned, published, and have a status of unconfirmed. 
Ensure your access level includes permissions to send roster offers.

Steps: Request confirmation for shift/s

For a single shift

1. Click the three dots on the shift tile.
2. Select Request Confirmation.

For multiple shifts

1. Click Actions in the top right of the roster.
   1. Select Request Confirmation.
2. Choose one of the following:
   • All Shifts
   • All Public Holiday Shifts
   • Selected Shifts (hold Ctrl or Cmd to select)

Then

1. Choose the notification method: Tick SMS, Push Notifications, or both.
2. Select the relevant SMS Gateway (for SMS) and Template.
3. (Optional) Edit the Template Content if needed.
   • Tip: Include key shift details such as date, time, location, and role to help the employee understand what they are confirming. Also, clearly direct them on where to respond; shift confirmations must be actioned in the Schedule tab of the Work App, not from the notification itself.
4. Click Send.

The selected shifts will update to Confirmation Requested, and a confirmation icon will appear on each shift.

Next steps

Once your request is sent:

• Employees will receive a notification via the Work App and can choose to accept or decline the shift. Read more: How do I action an offered shift in the Work App
• The manager who sent the request will receive a notification indicating whether the shift was accepted or declined.
• Shift statuses update automatically in Roster Manager.
• Declined shifts appear with a declined icon and require further action.

Additional information

• Available delivery channels (SMS, Push, or both) are controlled via the Offer Delivery Method in Admin > System Settings > Event Manager. This is typically configured by your administrator.
• To update the templates used when requesting shift confirmations, see Configure roster send templates.