Transition Steps: Humanforce (Legacy) App to Humanforce Work (New) App

Follow this guide to complete your organisation's transition from Humanforce (Legacy) to Humanforce Work (New). This article outlines the key steps to ensure a smooth migration for your employees and processes.

For an overview of the benefits and feature comparison, see Transition from Humanforce (Legacy) App to Humanforce Work (New) App.

Part 1: Understand the transition timeline

1. Wait for your transition notification

   • Humanforce will notify your organisation when your 90-day transition window begins.

2. Review the Transition Guide

   • Familiarise yourself with key information in the Transition guide.

3. Download the Humanforce Work (New) app

   • Download for iOS

   • Download for Android

4. Log in with your existing credentials

   • Employees use their existing Humanforce login details to access the new app.

5. Encourage early adoption

   • While the legacy app remains accessible during the transition, early adoption helps reduce disruption.

Once these preparation steps are complete, your organisation will be ready to move confidently into the transition phase.

Part 2:  Employee and manager communications

1. Welcome Email template

   • Any new mobile users will receive a welcome email that directs them to download Humanforce Work (New).

2. Communicate with your teams

   • Inform employees that users of the legacy app will see a popup in the app prompting them to switch (and directing users to download the app from the appropriate app store).

1. • Share support resources:

     • Overview: Humanforce Work mobile app

2. Leverage Humanforce communications

   • Humanforce will send targeted emails to encourage users to switch before the cutover date.

When these steps are completed, your teams will be well-informed and prepared for the final cutover.

Part 3: Complete the transition

1. Await your cutover notification

   • Humanforce will notify you when your cutover date arrives.

2. Understand what happens at cutover

   • Access to Humanforce (Legacy) will be blocked.

   • Users will see a popup in the app when logging into the app, prompting them to switch to the Work app, with a link to download or open Humanforce Work (New). (Note that users with multiple employers using Humanforce legacy app will still be able to access the legacy app if their other employer has not yet switched).

1. Remind employees of key points

   • Employees working for multiple organisations not yet transitioned can still use Humanforce (Legacy) for those roles.

   • For your organisation, all actions such as managing timesheets, shifts, and leave must now be completed in Humanforce Work (New).

Once your cutover is complete, your organisation will be fully transitioned to Humanforce Work (New), and employees must use it for all mobile workforce management tasks.

Next steps

• Encourage early download and login to Humanforce Work (New).

• Share the resources above with your teams.

• For a full product tour, visit the Humanforce Work app product tour.

• Keep your team informed with ongoing updates from the Humanforce Help Centre.

• For personalised assistance, submit a support request.

Additional information

• Humanforce Work (New) and Humanforce (Legacy) can be used in parallel during your transition period.

• Messaging history will not transfer to Humanforce Work (New); a new messaging system will be available soon.

• Employee data such as shifts, leave, and payslips will remain synced across both apps.

• There is no additional cost to transition to Humanforce Work (New).

• If you need support during your transition, contact the Humanforce Support Team.