We are transitioning all users from Humanforce (Legacy) to the new Humanforce Work (New) app. Humanforce Work (New) is now feature-complete compared to Humanforce (Legacy), with several enhancements and new features to improve the mobile experience for employees.
This guide outlines what is changing, how you can prepare for the transition, and where to find additional resources and support.
Customers will receive plenty of notice before their transition period begins. We will contact you directly when it is time for your employees to move to the new app.
In the meantime, we encourage you to download the app and start exploring. You can use Humanforce Work (New) alongside Humanforce (Legacy) until your organisation transitions fully.
To see Humanforce Work (New) in action, check out the Humanforce Work app product tour.
Update on app names
To reduce confusion, we’ve updated the names of our apps:
Humanforce Work (New) — The new app (blue icon).
Humanforce (Legacy) — The old app (yellow icon). Often referred to as "Classic" app
This change ensures it’s clear which app employees should be using.
Why transition to Humanforce Work (New)?
Humanforce Work (New) offers a more modern, user-friendly mobile experience, along with ongoing feature development:
- Improved design — A modern, intuitive interface for easier navigation.
- Modern technology — Faster performance, better reliability, and enhanced features.
- Enhanced features — New capabilities, including group messaging and team view.
- In-app feedback — Share your thoughts directly from the app.
- Same login credentials — No need to update your credentials.
- Shared backend logic — See the same shifts, leave, and data as you do in Humanforce (Legacy).
By transitioning now, you’ll gain access to the latest workforce management tools while avoiding disruption when Humanforce (Legacy) is deprecated.
Key Transition Details
Transition timeline
Customers will move to Humanforce Work (New) in phases. You’ll receive direct communication with plenty of time to prepare.
Humanforce (Legacy) will be deprecated after all transition phases are complete.
Feature comparison
Here’s a summary of key differences between Humanforce (Legacy) and Humanforce Work (New):
| Feature |
Humanforce (Legacy) |
Humanforce Work (New) |
| Manager screens | Manual switch to manager view | Automatically appears for users with manager permissions |
| Team view | Not available | Coming soon (Q4 2025): View rostered teammates at your location |
| Direct and group chat | Direct messaging only | Coming soon (Q4 2025): Group messaging, direct chat from schedule |
| QR clocking | Not available | Available for kiosk use |
| Face recognition registration | Available | Coming soon |
| Timesheet signatures | Available | Coming soon |
| Timesheet confirmation | Available | Coming soon |
| Employee earnings screen | Not available | New in Work app! |
| In-app guidance | Not available | New in Work app! |
| In-app feedback channel | Not available | New in Work app! |
| Onboarding | Available | Will be replaced by Humanforce HR module |
| Field localisation | Available | Limited support planned FY25 |
| Multi-language support | User-selected in app settings | Automatically detected based on device language (supports Spanish and Portuguese) |
| Deep links in notifications | Limited availability | Expanded support planned |
Note: This list is subject to updates. Check back regularly or contact your Humanforce representative for the latest information.
How we are supporting you
We’ll keep you informed and supported throughout your transition:
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Emails and release notes with updates.
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Self-help articles and step-by-step guides.
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Ample time for planning and migration.
For direct assistance, submit a support ticket via Humanforce Help.
Next Steps
Follow these steps to prepare for your move to Humanforce Work (New):
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Explore key help articles: Access detailed help articles and training materials.
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Assess your needs: Identify key features your team relies on and ensure they’re available in Humanforce Work (New).
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Engage your team: Share this guide and supporting resources with your employees.
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Download Humanforce Work (New):
Once your employees have downloaded Humanforce Work (New) and logged in, they will be ready to manage their workday from their mobile device with the latest features and improvements.
FAQs
What login details should I use?
Use the same login details you used in Humanforce (Legacy).
How will my data be handled?
There is no data loss when moving to Humanforce Work (New). Shifts, leave, and payslip data remain synced. Messaging will transition to a new chat system.
Is there an additional cost?
No, there is no additional cost to move to Humanforce Work (New).
What if I need help?
Visit the Humanforce Help Centre for articles, guides, and troubleshooting. For personalised support, submit a support request.
For further support, contact our Customer Experience team or explore our online resources to ensure a smooth transition to Humanforce Work (New).