When creating a roster, if you are missing an employee you expect to be able to assign to a shift, there are a few items to check.
Filters
Ensure that the employee has not been filtered out of the list because they are unavailable, have an overlapping shift, or are rostered on the same day. If any of these filters are enabled, try removing them with the X next to each filter. Check if your employee is now in the list.
In addition to the Availability/Rosters filter, the Back Office also allows filters for missing mandatory qualifications, expired visas, and qualifications. If the employee is being filtered out because of one of these items, you may want to update their record with current visa details or the correct qualifications.
Locations, Departments, Roles
An employee may also not display if they are not assigned to the Location, Department, or Role of the shift. Check the employee's record in Employee Management and make sure they have all the correct boxes ticked. If you do not have access to make changes to this area, speak to your administrator.
